Last updated: 16/10/2025

These Terms of Service govern the provision of cleaning and home services by As Lotus, a company registered in the United Arab Emirates. By booking or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Company Information

• Company Name: AS Lotus
• Business Registration / License Number: [to be filled]
• Registered Office: [to be filled], Dubai, UAE
• Contact Email: dubai@aslotusgroup.com
• Phone Number: [to be filled]

2. Scope of Services

As Lotus provides the following services:

• Home Cleaning
• Deep Cleaning
• Tank Cleaning
• Sanitizing
• Pest Control
• Handyman
• Plumbing
• And others home services

All Services are provided at the location specified by the customer, under the terms described in the booking confirmation.

3. Booking and Confirmation

1. Customers may request Services via our website, email, or phone (whatsapp).
2. A booking is confirmed only after we send a written confirmation or email.
3. Service dates and times are subject to availability and may be adjusted with mutual agreement.

4. Fees and Payment

1. Service fees are calculated based on the type and duration of services booked.
2. All prices are in AED and include applicable UAE taxes unless stated otherwise.
3. Payment is due in advance or on site.
4. We reserve the right to adjust prices for any additional services requested during service provision.

5. Cancellation and Rescheduling

1. Customers may cancel or reschedule Services by providing 48 hours before the intervention notice.
2. Late cancellations or no-shows may be subject to a cancellation.
3. As Lotus reserves the right to cancel or reschedule Services due to unforeseen circumstances or safety concerns, with prior notice whenever possible.

6. Customer Responsibilities

Customers must:

• Provide access to the premises at the scheduled time.
• Ensure the safety of As Lotus staff by removing hazards or dangerous items.
• Provide accurate information about the services required.
• Notify AS Lotus of any special requirements, allergies, or sensitive areas.

7. Limitation of Liability

• As Lotus shall not be liable for indirect or consequential damages, including loss of property or opportunity.
• While we take all reasonable care, we are not responsible for pre-existing damage or items left in areas outside our service scope.
• Any claims for damage must be reported within 24 hours after the intervention of service completion.

8. Intellectual Property

All content on our website, including logos, images, text, and service descriptions, is the property of As Lotus and is protected by applicable intellectual property laws. Unauthorized use is prohibited.

9. Data Protection

The collection and processing of personal data comply with the UAE Personal Data Protection Law (PDPL). For more details, please see our Privacy Policy.

10. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, including applicable federal legislation and, where relevant, the local laws of the Emirate of Dubai. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of the UAE.

11. Modifications

As Lotus reserves the right to modify these Terms at any time. Updated versions will be published on our website. Continued use of our Services constitutes acceptance of any changes.

12. Contact Information

For any questions or issues regarding these Terms or our Services:

Email: dubai@aslotusgroup.com
Phone: [to be filled]
Address: [to be filled], Dubai, UAE